Terms of Use

PLEASE READ THESE TERMS CAREFULLY. THEY LIMIT OUR LIABILITY AND REQUIRE YOU TO INDEMNIFY US.

1. Acceptance of These Terms

These Terms of Use (the “Terms”) form a binding agreement between you and UoSwap (“UoSwap”, “we”, “us”, or “our”) governing your access to and use of the UoSwap mobile applications, the UoSwap website, and all related features and services (collectively, the “Services”). By creating an account or otherwise accessing or using the Services, you agree to these Terms. If you do not agree, you may not use the Services.

We may amend these Terms from time to time. Where we make a material change, we will provide notice within the Services or by other reasonable means, and, where we consider it appropriate, will require you to accept the amended Terms before continuing to use the Services. An amendment takes effect when you next use the Services after notice is given or thirty days after notice is given, whichever is earlier. Your continued use of the Services after that date constitutes acceptance of the amended Terms. If you do not accept an amendment, you must stop using the Services and may delete your account.

2. Eligibility and Your Account

• The Services are available only to individuals who are at least sixteen years of age and are currently enrolled at a post secondary institution that we support, and who can form a binding contract. We may require verification of your institutional email address, and may suspend or close an account where eligibility cannot be verified.
• You must provide accurate, current, and complete information, and keep it current. You may hold only one account unless we agree otherwise.
• You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account, whether or not authorized by you. You must notify us promptly of any unauthorized use.
• You may not sell, transfer, or license your account to another person, or use the Services on behalf of an undisclosed third party.

3. The Services Are a Venue Only

UoSwap provides a platform on which users publish listings, discover listings published by others, communicate with one another, and make their own arrangements. UoSwap is not a party to, and has no involvement in, any agreement, transaction, exchange, payment, meeting, or journey between users.

• We do not own, sell, inspect, possess, appraise, authenticate, insure, deliver, or take custody of any item listed on the Services.
• We do not screen users, and we do not conduct identity, criminal record, driving record, credit, academic, or other background checks, except that registration requires verification of an institutional email address. Verification of an email address confirms only that the address exists and was accessible at the time of verification. It is not a representation about the person using the account or about their conduct, honesty, or fitness.
• We do not review listings before they are published, and we do not verify the existence, ownership, quality, safety, legality, condition, description, price, or fitness for any purpose of anything listed, offered, or described on the Services.
• We do not guarantee that a user will complete a transaction, honour an arrangement, attend a meeting, provide or accept a ride, pay an agreed amount, or behave lawfully or honestly.
• Any rating, review, verification badge, feedback indicator, or similar signal displayed on the Services reflects information supplied by users or generated automatically. It is not an endorsement, recommendation, certification, or warranty by UoSwap, and must not be relied upon as one.

You are solely responsible for evaluating the users you deal with and the items and arrangements you agree to, and for exercising the caution that dealing with strangers requires.

4. Acceptable Use

You agree not to, and not to attempt to, do any of the following:

• post, list, or offer anything that is unlawful, counterfeit, stolen, recalled, fraudulent, or that you do not own or have the right to offer; or that is a weapon, drug, alcohol, tobacco, vaping product, prescription item, live animal, human tissue, academic work offered for submission as another person's own, examination material, credential, or identity document;
• post content that is false, misleading, defamatory, harassing, hateful, discriminatory, obscene, sexually explicit, violent, or that infringes the rights of any person;
• submit, or permit the submission of, any material that sexually exploits or endangers a minor, which we report to the appropriate authorities in every case;
• impersonate any person, misrepresent your affiliation with any institution or organization, or use another user's account;
• claim an item through the Lost and Found service that you do not own, or submit a report or supporting information that you know to be false;
• offer travel you do not intend to provide, request travel you do not intend to take, charge an amount exceeding the limit the Services apply, or use the carpooling features to operate a commercial, for hire, or taxi, ride hailing, courier, or delivery service;
• manipulate ratings, reviews, listing activity, search results, or promotional placements, including through duplicate accounts or coordinated activity;
• use the Services to send unsolicited commercial messages, to advertise or solicit for a business unrelated to the Services, or to recruit users to another platform;
• collect, scrape, index, copy, or store information about users or listings by automated means, or use any robot, spider, or similar tool in connection with the Services;
• interfere with or circumvent the security, access controls, rate limits, quotas, paid feature gates, or intended operation of the Services, or access any part of the Services by any means we have not provided;
• reverse engineer, decompile, or disassemble any part of the Services, except to the extent that restriction is prohibited by applicable law; or
• use the Services for any purpose that is unlawful, or in breach of any policy we publish, or in a manner that exposes UoSwap or any other person to liability.

You are responsible for compliance with all laws applicable to your use of the Services and to anything you offer, sell, buy, or arrange through them, including tax obligations arising from your activity.

5. Listings, Fees, and Paid Features

• Basic listing is free in the categories we designate, subject to the limits published in the Services. Optional paid features, including extended listing allowances, promotional placement of a listing, and additional messaging capacity, are offered as single purchases at the prices displayed at the time of purchase. Unless expressly stated, no paid feature is a recurring subscription.
• Prices are in Canadian dollars and are exclusive of applicable taxes unless stated otherwise. We may change our prices and introduce, modify, limit, or withdraw any paid feature at any time. A change does not affect a purchase already completed.
• All purchases of paid features are final and non refundable, including where a listing does not sell, where you delete a listing or your account, where a promotional placement ends early because the listing has sold or has been removed, where an allowance or capacity expires or resets unused, or where your account is suspended or closed for breach of these Terms. This does not affect any right to a refund that applicable law gives you and that cannot be waived.
• Payments are processed by a third party payment processor and are subject to that processor's terms. We do not receive or store your full payment card details.
• A paid feature entitles you to the function described at the time of purchase. It does not guarantee views, messages, offers, a sale, a price, placement for any particular duration where the underlying listing is removed or sold, or any other outcome.

6. Your Content

You retain ownership of the text, images, and other material you submit to the Services (“Your Content”). You are solely responsible for Your Content and for having all rights necessary to submit it.

You grant UoSwap a non exclusive, worldwide, royalty free licence to host, store, reproduce, adapt, modify for formatting and display purposes, publish, translate, distribute, and publicly display Your Content, for the purpose of operating, promoting, and improving the Services. This licence lasts for as long as Your Content remains on the Services, and is limited to what that purpose requires. This licence survives the removal of Your Content and the closure of your account to the extent necessary for our legitimate operational, archival, legal, and evidentiary purposes, including copies retained in routine system backups, in records of concluded transactions, and in material already shared by other users. Those backup copies are subject to the limits described in Section 8 of our Privacy Policy and are not used to restore content you have deleted.

You grant other users a limited right to view and share Your Content through the sharing features we provide. We will not sell Your Content, and we will not licence it to a third party for that third party's own purposes.

We may, but are not obliged to, review, refuse, edit, remove, restrict, relocate, or reclassify any content at any time, with or without notice, including where we consider it to breach these Terms, to be unlawful, to be inaccurate, or to be otherwise objectionable. We have no obligation to retain or provide you with a copy of any content.

A listing shared using our sharing features becomes accessible to any person holding the link. You are responsible for deciding whether to share a link and with whom.

7. Dealings Between Users, Including In Person Meetings

Every transaction, exchange, payment, communication, meeting, and journey arising from the Services is solely between the users involved, at their own risk.

• You are solely responsible for your personal safety, for your belongings, and for your decisions about whom to meet, where, when, and on what terms.
• You are responsible for satisfying yourself as to the identity of any user you deal with, and as to the existence, ownership, condition, authenticity, legality, and suitability of any item, before you pay for it, accept it, or part with anything of your own.
• Payments between users are arranged and settled by the users themselves. We do not process, hold, escrow, guarantee, insure, reverse, or recover them, and we cannot assist in recovering money or property from another user.
• All dealings between users are final as between them. Disputes between users must be resolved between the users involved. We are not an arbiter of disputes, are not obliged to investigate or mediate, and any assistance we choose to provide is at our sole discretion and does not create an obligation to do so again.
• If you are in immediate danger, contact local emergency services or campus security. We are not an emergency service and cannot intervene in an incident.

8. Carpooling

The Services include features by which a user who is already travelling may offer available seats to other users, and by which a user may seek a seat. These are listing and messaging features only.

• UoSwap is not a transportation provider, carrier, broker, agent, or travel agency, and does not provide transportation services. We do not own or operate any vehicle, do not employ or engage any driver, do not plan, dispatch, supervise, monitor, or accompany any journey, and are not a party to any arrangement between a driver and a passenger.
• We do not screen drivers or passengers. We do not verify any driver's licence, driving record, insurance coverage, vehicle ownership, vehicle registration, mechanical condition, roadworthiness, or fitness to drive, and we do not verify any information a driver or passenger provides, including any description of a vehicle.
• The features are intended solely to permit the sharing of the costs a driver would incur in any event. Amounts must not exceed the limit the Services apply and must not be set or accepted for profit or as a fare. The Services do not process, hold, transfer, guarantee, or take any share of any amount arranged between users.
• If you drive, you are solely responsible for holding a valid licence, for maintaining insurance that covers carrying passengers on a cost sharing basis, for the condition and legal compliance of your vehicle, for the safety of your passengers, and for compliance with all laws applicable to you, including any licensing, insurance, and cost recovery requirements in your province. You confirm that you meet those requirements each time you offer a ride. Do not rely on the Services to determine what the law requires of you; obtain your own advice and confirm your own coverage.
• If you travel as a passenger, you do so entirely at your own risk, and you are responsible for satisfying yourself as to the driver, the vehicle, and the arrangement before you travel.
• Any safety related preference, filter, or display the Services offer, including any preference concerning the drivers a user sees first, is a convenience that orders information. It is not a restriction, a guarantee, a screening measure, a safety assurance, or a representation about any user, and it must not be relied upon as one.
• You assume all risk arising from any journey, including personal injury, death, illness, loss of or damage to property, delay, non arrival, breakdown, collision, the conduct of any driver, passenger, or third party, and the cancellation or non performance of any arrangement.

9. Lost and Found

Where a participating institution operates a lost property service using the Services, that service is the institution's service. UoSwap supplies and operates the software only.

• The institution, and not UoSwap, receives, holds, inspects, stores, verifies, releases, retains, and disposes of items, decides whether a claim is accepted or refused, and determines the rules and periods that apply to its service. UoSwap does not take custody of, possess, or assume responsibility for any item.
• UoSwap makes no representation that an item will be found, recorded, listed, matched to a report, retained for any period, or returned, and is not responsible for any item that is not found, is lost, damaged, mislaid, released to the wrong person, retained, donated, or disposed of, or for any decision of institutional personnel.
• Records published through the Services reflect information entered by institutional personnel. UoSwap does not verify that information or any claim of ownership.
• Claims and disputes concerning an item, its release, or its retention must be directed to the institution operating the service. The institution's own rules and procedures continue to apply, including in respect of items of high value, identity documents, and items held by campus security.

10. Ratings, Reviews, and Reporting

• Ratings and feedback must reflect a genuine dealing and must be accurate and lawful. You may not offer, solicit, or accept anything in exchange for a rating, or rate yourself through another account.
• Ratings and feedback are the statements of the users who make them, not of UoSwap. We do not adopt, verify, or endorse them, and we are not responsible for them.
• We may remove or refuse a rating or review, and may remove a rating where the underlying account is closed, but we are not obliged to remove any rating and are not obliged to restore any rating we have removed.
• You may report content, conduct, or a safety concern using the reporting features. We will consider reports and may act on them, including by removing content, restricting features, or suspending or closing accounts, but we do not undertake to investigate any report, to act on it, to act within any time, or to inform you of the outcome.

11. Intellectual Property

The Services, including their software, design, text, graphics, and the UoSwap name and logos, are owned by UoSwap or its licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, personal, non exclusive, non transferable, revocable licence to use the Services for your own non commercial use as a student. No other right is granted, and you may not copy, modify, distribute, sell, lease, frame, or create derivative works of any part of the Services.

If you believe content on the Services infringes your intellectual property rights, contact us at studentservice@uoswap.ca with a description of the work, the location of the allegedly infringing content, your contact information, and a statement that you have a good faith belief that the use is unauthorized and that the information in your notice is accurate. We may remove content and may suspend or close the accounts of repeat infringers.

12. Suspension and Termination

We may, at our sole discretion and with or without notice, restrict, suspend, or close your account, remove any content, withhold or withdraw access to any feature, or stop providing the Services in whole or in part, including where we consider that you have breached these Terms or any policy we publish, that your conduct presents a risk to any person or to UoSwap, that verification of your eligibility has failed, or that action is required by law.

You may stop using the Services and delete your account at any time. Closure of your account, however it occurs, does not entitle you to a refund of any amount paid, does not discharge any obligation you have already incurred, and does not affect any right or remedy we have accrued. Sections 3, 6, 7, 8, 9, and 13 through 20 survive termination.

13. Disclaimer of Warranties

THE SERVICES, AND ALL CONTENT, LISTINGS, INFORMATION, RATINGS, MATCHES, SUGGESTIONS, ESTIMATES, NOTIFICATIONS, AND FEATURES MADE AVAILABLE THROUGH THEM, ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY, REPRESENTATION, OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UOSWAP DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON INFRINGEMENT, AND ANY WARRANTY ARISING BY STATUTE, COURSE OF DEALING, OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, UOSWAP DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, THAT ANY CONTENT OR INFORMATION IS ACCURATE, COMPLETE, CURRENT, OR RELIABLE, THAT ANY NOTIFICATION, MESSAGE, ALERT, OR EMAIL WILL BE DELIVERED OR DELIVERED ON TIME, THAT ANY DATA WILL NOT BE LOST, THAT ANY MATCH, ESTIMATE, OR SUGGESTION IS CORRECT, OR THAT ANY USER, ITEM, LISTING, VEHICLE, DRIVER, TRANSACTION, OR ARRANGEMENT IS GENUINE, LAWFUL, SAFE, SUITABLE, OR AS DESCRIBED.

YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN COPIES OF ANY INFORMATION YOU CONSIDER IMPORTANT.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UOSWAP AND ITS AFFILIATES, AND THEIR RESPECTIVE FOUNDERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, VOLUNTEERS, AGENTS, SUPPLIERS, AND LICENSORS (TOGETHER, THE “UOSWAP PARTIES”) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFIT, REVENUE, OPPORTUNITY, GOODWILL, REPUTATION, DATA, OR USE, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, BY STATUTE, OR OTHERWISE, AND WHETHER OR NOT THE UOSWAP PARTIES WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, THE UOSWAP PARTIES WILL NOT BE LIABLE FOR ANY DAMAGE, INJURY, DEATH, ILLNESS, LOSS, OR EXPENSE ARISING FROM OR RELATING TO: THE CONDUCT, ACTS, OR OMISSIONS OF ANY USER OR THIRD PARTY, WHETHER ONLINE OR IN PERSON; ANY TRANSACTION, EXCHANGE, PAYMENT, MEETING, OR JOURNEY BETWEEN USERS; ANY CONTENT POSTED BY A USER; ANY ITEM LISTED, SOLD, BOUGHT, EXCHANGED, LOST, FOUND, HELD, RELEASED, RETAINED, OR DISPOSED OF; ANY DECISION OR ACT OF A PARTICIPATING INSTITUTION OR ITS PERSONNEL; ANY FAILURE, INTERRUPTION, DELAY, OR NON DELIVERY OF THE SERVICES OR OF ANY NOTIFICATION; ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR ACCOUNT, TRANSMISSIONS, OR DATA; OR ANY THIRD PARTY SERVICE, ADVERTISEMENT, OR LINK.

IN ANY EVENT, AND NOTWITHSTANDING ANYTHING ELSE IN THESE TERMS, THE TOTAL AGGREGATE LIABILITY OF THE UOSWAP PARTIES TO YOU OR TO ANY THIRD PARTY, FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, BY STATUTE, OR OTHERWISE, IS LIMITED TO THE GREATER OF (A) THE TOTAL AMOUNT OF FEES YOU PAID TO UOSWAP IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, AND (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).

These limitations apply even if a remedy fails of its essential purpose, and they reflect a reasonable allocation of risk that forms an essential basis of the bargain between us. The Services are provided to students at no charge or at nominal charge, and we would not be able to provide them on these terms without this allocation.

Rights that cannot be limited. Some jurisdictions do not permit the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Nothing in these Terms excludes or limits any warranty, condition, right, or remedy that applicable law confers on you and that cannot be excluded or limited by agreement, including under the Consumer Protection Act, 2002 (Ontario) and, for residents of Quebec, the Consumer Protection Act (Quebec), and nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, or bodily injury or death to the extent such liability cannot lawfully be excluded. In such cases our liability is limited to the least extent permitted by applicable law.

15. Indemnification

You will indemnify, defend, and hold harmless the UoSwap Parties from and against any claim, demand, action, proceeding, investigation, loss, liability, damage, fine, penalty, cost, and expense, including reasonable legal fees and any amount paid in settlement, arising from or relating to:

• Your Content, including any allegation that it infringes or misappropriates the rights of any person;
• any transaction, exchange, payment, communication, meeting, or journey between you and another user, including any item you list, sell, buy, exchange, claim, or report, and any ride you offer or take;
• your breach of these Terms, of any policy we publish, or of any representation you have made to us or to another user; and
• your breach of any applicable law or of the rights of any person.

We may, at our own expense, assume the exclusive defence and control of any matter subject to indemnification by you, in which case you will cooperate with us. You may not settle any matter in a way that imposes an obligation or admission on a UoSwap Party without our prior written consent.

16. Release

To the fullest extent permitted by applicable law, you release the UoSwap Parties from any claim arising out of a dispute between you and another user, including a dispute about a transaction, an exchange, a payment, a meeting, or a journey arranged through the Services. This reflects Section 3: those dealings are yours, not ours. It does not release us from our own acts or omissions.

17. Third Party Services, Advertising, and Links

The Services rely on third party providers and display advertising and links to third party websites, applications, retailers, and services, some of which may earn us a commission. Those third parties are independent of us. We do not control, endorse, verify, or assume responsibility for them, for their content, products, prices, availability, terms, or privacy practices, or for any dealing between you and them. Your use of a third party service is at your own risk and is governed by that third party's own terms. Any estimate, suggestion, distance, price guidance, or place information derived from a third party source is provided for convenience only and may be inaccurate or incomplete.

18. Privacy

Our collection, use, disclosure, and retention of personal information is described in our Privacy Policy, which forms part of these Terms. Information you disclose to another user, or publish in a listing or through a sharing feature, is disclosed by you and is not within our control.

19. Governing Law and Jurisdiction

These Terms and any dispute arising from or relating to them or to the Services are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict of laws principles. The agreed forum for any dispute is the courts of the Province of Ontario, sitting in the City of Ottawa, and either party may also seek injunctive or other equitable relief in any court of competent jurisdiction. This does not take away any right you have to bring proceedings where you live. If you are resident in Quebec, article 3149 of the Civil Code of Québec entitles you to bring your action before the courts of Quebec, and nothing in these Terms limits that right. The same applies to any other mandatory law of your province of residence, and to any right you have to go before a regulator or tribunal.

20. General

• No agency. Nothing in these Terms creates any partnership, joint venture, agency, franchise, employment, or fiduciary relationship between you and UoSwap. You have no authority to bind UoSwap or to represent that you act on its behalf. UoSwap is not the agent of any user, and is not the agent, partner, or representative of any institution.
• No waiver. Our failure or delay in enforcing any provision is not a waiver of it, and no waiver is effective unless in writing.
• Severability. If any provision is found unenforceable, it will be read down or severed to the minimum extent necessary, and the remaining provisions continue in full force.
• Assignment. You may not assign these Terms. We may assign them, in whole or in part, to an affiliate or in connection with a reorganization, financing, merger, or sale of all or part of our business.
• Entire agreement. These Terms, together with the Privacy Policy and any policy we publish within the Services, are the entire agreement between you and UoSwap concerning the Services, and supersede any prior understanding or representation.
• No third party beneficiaries, except that the UoSwap Parties may enforce the provisions that benefit them.
• Force majeure. We are not liable for any failure or delay caused by an event beyond our reasonable control, including a natural disaster or severe weather event, a network, hosting, or telecommunications failure, an act of a third party provider, a labour disruption, an epidemic, or an act of government.
• Notices. We may give you notice within the Services, by push notification, or by email to the address on your account, and you consent to receiving notices electronically. Notices to us must be sent to studentservice@uoswap.ca.
• Language. These Terms are published in English and in French. Neither version is subordinate to the other: the French and English versions are equally authoritative, and you may rely on whichever you read. Les présentes Conditions sont publiées en français et en anglais. Aucune version ne prime sur l'autre : les versions française et anglaise font également foi.
• Survival. Any provision that by its nature should survive termination does so.

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Last updated: September 19, 2026. See also our Privacy Policy.